Training and employee performance a case study of rider hotel Mukono municipality Uganda:
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Date
2019-08
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Publisher
Kampala International University, Colleges of humanities and social sciences
Abstract
The study investigated training and employee performance a case study of Rider Hotel Mukono
along Kampala Jinja High way, The objectives of the study were; i) To establish the employee
training methods, ii) To assess the effects of training on employee performance and iii) To
establish factors that affect employee performance in Rider hotel Mukono. The study used cross sectional research design in nature and this helped in collecting data form a wide section of study
respondents. A sample of 100 employees at Rider hotel was used. Data was analyzed using
frequencies, percentages, mean and standard deviation, were derived for easy interpretation and
statistical tools like tables and figures were used.
The findings on the methods of training indicate that management at rider hotel focus on both on
the job such as demonstration and facilitation and of the job methods such as formal training
courses, seminars, conferences among others. This is because they help in equipping employees
with the skills and knowledge thus increasing on their level of confidence when it comes to
performing the task. The findings indicated that training is a leading factor in employee
performance of Rider hotel that is to say, training affects performance positively at rider hotel in
that. it reduces labor turnover and acts as a motivational tool that drives employees to achieve
better results. The findings showed that there are other factors that affect employee performance
at Rider hotel besides training such as possession of right qualifications, clear organizational
policies among others.
It was concluded that to improve on the employee confidence, management can adopt specific
training strategies or methods such as committee assignments, case study and programmed
instructions, Management should devise means of increasing the commitment of employees
towards the training program and training policy of the hotel and also Management should take
into consideration the rapid employee satisfaction, promoter score and competition from other
hotels. It finally recommended that employers should evaluate the training strategies with respect
to job retention to ensure that the effects are uniformly attained across the hotel, key important
aspects should be conducted to build up career development of employees and lastly
management can come up with strategies to solve the above problem for example provision of
non financial rewards and incentives. On the findings about training methods used at Rider hotel,
it was revealed that the hotel has put in place various training methods for employees and is
evidenced in the data collected. On the findings on other factors affecting employee performance
at Rider hotel revealed that the hotel has various other factors affecting employee, that is to say,
right qualifications, clear organizational goals. technical skills, right tools and equipment and
company culture. In conclusion, the management of Rider hotel should opt for effective training
methods provided to employees to improve employee performance.
Description
a research report submitted to the college of economics and management in partial fulfillment of the requirements for the award of bachelor of degree of human resource management of Kampala international university.
Keywords
employee performance, rider hotel, Training performance