Mobile banking and financial performance of commercial banks in Kansanga along Ggaba road
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Date
2015-08
Authors
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Publisher
Kampala International University, College of Economics and Management
Abstract
The introduction of customer friendly service by the bank such as rn-banking (i.e. telephone Banking, internet banking, Automated Teller Machines among others) as a way of delivering convenience service to customer has become common in the recent year as a way of gaining competitive advantage and maintaining customer loyalty and increase share in order to improve the financial position of a company. The study main objectives were; to find out m.banking technology used among commercial banks (Uganda) using a case study banks in Kansanga; to examine the factors influencing the adoption of mobile banking services used among commercial banks (Uganda) using a case study banks in Kansanga and To establish the relationship between rn-banking and financial performance of among commercial banks (Uganda) using a case study banks in Kansanga.
The methods used to collect data basically through self-administered questionnaires both structured and semi-structure, interviews and observation, The Data collected was analyzed using SPSS. The study was also backed by literature review on rn-banking and banking sector in Uganda. The study findings indicate that one need to register with bank and maintain an account with both the bank and telecom company such as MTN. The services offered by commercial banks (Uganda) using a case study banks in Kansanga include; Account Balance Enquiry, Fund Transfer between Accounts, Bills payment (utility bills) among others. The introduction of rn-banking in Uganda has contributed to customer loyalty, convenience and also has influenced the financial performance of the banking sector in Uganda positively.
Therefore there is a positive relationship between rn-banking and financial performance of a bank.
Conclusion and recommendation were made towards strengthening the contribution of m.banking to financial performance of the banking sector in Uganda, the researcher recommends that; The bank should conduct research on other possible rn-banking packages, Free training and refreshing training should be provided to staff of the bank and if possible to customers and the bank should provide toll free line to enable customers who want to use the system and also in case of any problem that deserve attention of the bank.
Description
A Research Report Submitted to the College of Economics and Management Sciences in Partial Fulfillment of the Requirement for the Award of the Bachelor’s Degree in Statistics of Kampala International University
Keywords
Mobile banking, Financial performance, Commercial banks, Kansanga Ggaba road