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Title: Community participation and service delivery in local government of Wakiso, Uganda
Authors: Murungi, Prossy
Keywords: Community participation
service delivery
local government
Issue Date: Apr-2019
Publisher: Kampala International University, College of Humanities and Social Sciences
Abstract: This study aimed at establishing the relationship between community participation and service delivery in local government particularly Wakiso in Uganda. It was guided by the following research objectives which included; to find out the extent of community participation in the service delivery programmes in Wakiso, to determine the level of service delivery in local government under community participation in Wakiso and to establish the relationship between community participation and service delivery in Wakiso. The study used a descriptive research design. The qualitative and quantitative approaches were employed based on the local government of Wakiso in Uganda. The target population of 240 was selected. A sample size of the study consisted of 150 respondents of the target population. The study concludes that community participation can contribute to improvement of accountability of the social, economic, and environmental issues in different segments of the society; therefore public participation helps to ensure that the government officials are accountable for their actions and responsive to public interests. Engaging in public affairs citizens are encouraged to exercise their democratic rights as a result, trade process becomes more representative. Openness to the public enables citizens to better access services from the government. Meaningful public participation allows trade officials to be better informed of different opinions and concerns and ensures that policies are community driven. A democratic country should satisfy needs of the minority groups and the majority, the differences of opinion in democratic states always brings disputes and public participation can alleviate social conflicts, by bringing different stakeholders and interest groups to the same table to air their views. National laws, in particular the decentralization programmes, have principally provided legal guarantees and substantial opportunities for communities to participate in the water-, education- and health-related programme planning and decision-making in their communities and local governments. The study recommended that continuous sensitization of community should be implemented to raise awareness that participation (including in the delivery of services at local government level) is a legally enforceable right, for which there is an effective remedy if violated. Additional care should be taken by local governments and civil society to sensitize and capacitate marginalized groups to demand affirmative action measures from local governments to ensure their participation, for example the convening of special-interest group consultation meetings.
Description: A research report submitted to the college of humanities and social sciences in partial fulfillment of the requirements for the award of Bachelors Degree of Public Administration of Kampala International University
Appears in Collections:Bachelors Degree in Public Administration

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