Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/6293
Title: Labour turnover and employee performance in organizations:
Other Titles: a case study of Stanbic bank Kagadi district
Authors: Karubanga, Adolf
Keywords: Labor turnover
Employee performance
Organizations
Stanbic bank Kagadi district
Issue Date: Aug-2019
Publisher: Kampala International University, College of Economics and Management
Abstract: This study intended to assess the impact of employee turnover on organization performance at Stanbic Bank Kagadi district. The study was conducted with the following objectives: To assess the impact of employee turnover on organization performance in Stanbic Bank. Investigate the causes of staff turnover in Stanbic Bank and finally recommend strategies that can be used to reduce the high level of employee turnover in Stanbic Bank Data was collected through Questionnaires, Interviews and documentary Review. Questionnaires were open-ended questions, which allowed individuals to express their views concerning the impact of employee turnover on organization performance at Stanbic Bank. Interviews were conducted on the basis of predetermined interview guide. In addition, when an organization loses a critical employee, there were negative impacts on innovation, consistency in providing services to the organization and major delays in the delivery of services to customers may occur. The research design used in this study was quantitative approach, which allowed the researcher to use structured questionnaires while collecting data. The targeted population was employees across Kagadi branch which consisted of sample size of 100 employees. Simple random sampling was used in this research. The study finding suggested that salary was among the primary causes of staff turnover in the Stanbic bank. The findings highlighted that high staff turnover increases work load to the present employees in the organization. The study finding also showed that staff turnover causes ineffective service delivery to the customers and reflects poor image of the Stanbic Bank to its customers. The recommendations highlighted that top management should pay a marketable salary to employees and the employees must be rewarded in case of any achievement as it is set in the goals and objectives. Top management should also develop opportunities for career advancement among its workers through workshops so as to improve on the quality of the services rendered to customers. Top management should involve employees when they are making decisions concerning financial issues. The study concludes with direction for future research.
Description: A Research Report Submitted to the College of Economics and Management in Partial Fulfillment of the Requirements for the Award of Bachelors Degree of Economics and Applied Statistics of Kampala International University
URI: http://hdl.handle.net/20.500.12306/6293
Appears in Collections:Bachelors Degree in Economics

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