Impact of total quality management and operational competitiveness of the manufacturing sector; the case of Uganda clays limited-Kajjansi
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Date
2019-10
Authors
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Publisher
Kampala International University, College of Economics and Management
Abstract
The aim of the research is to determine the critical factors of total quality management and to measure their effect on operational performance at Uganda Clays Limited. The study was guided by three objectives and these included determining the TQM practices used by Uganda Clays Ltd, establishing the effect of TQM practices on operational Competitiveness at Uganda Clays Ltd and, establishing the relationship between Total Quality management and operational competitiveness. The research adopted a descriptive research design. Data was collected using a self-administered questionnaire that was distributed to 25 senior and middle level managers at the firm that were selected randomly. It was found that if TQM is implemented well, it produces a variety of benefits such as meeting the customers~ needs which is key in manufacturing, improved internal communication and better problem solving. Generally, the five TQM philosophies that were being researched on had a positive correlation to the operational performance of the firm. Since, the data in the research was collected from top managers of the organizations on the basis of their subjective evaluations; objective
performance indicates the findings might have elements of subjectivity considering that they will be involved in implementation of the TQM philosophy in the firm. The research implication is that the firm’s senior management must consider their internal strategic,management processes, training and involve other staff, and their own role in championing total quality approaches to managing organizational performance.
Description
A research report submitted to the college of economics and management in partial fulfillment of the requirements for the award of a Bachelor’s Degree in Supply & Procurement Management of Kampala
International University
Keywords
quality management, manufacturing sector, Kajjansi