Workplace conflict and employee performance in selected branches of dahabshil company in Mogadishu, Somalia

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Kampala International University, College of Economics and Management.
The study focused on workplace conflict and employee performance in selected branches of Dahabshil Company in Mogadishu, Somalia. Five objectives guided the study namely; the characteristics of the respondents, factors associated with workplace conflicts among employees, the degree of performance of employees, relationship between workplace conflict and employee performance and strategies for enhancement of the performance of employees. The study used the cross-sectional survey research design in which questionnaires were the main data collection instrument. From a population of 150 elements, a sample size of 108 respondents was used. The sample was selected using the stratified sampling technique. The study revealed that there were various causes of conflicts in Dahabshil Company. The most common causes included; compensation system. On the part of employee performance; it was found that employees were not reporting to work in time. Furthermore, neither did the employees carefully follow company regulations and procedures nor reported to work on a daily basis without maintaining their work schedules. The study concluded that there were many causes of workplace conflicts which impacted on employee’s performance both positively and negatively. This was however not confirmed by the hypothesis tests. It was thus recommended that; investing enough time in collecting and analyzing data about employee relations within the organization, introduction of training and education programmes, creating a conducive working environment for employees to work in harmony and improving communication and information flow among employees were instrumental in dealing with workplace conflicts
A thesis presented to the school of postgraduate studies and research Kampala international university Kampala, Uganda in partial fulfillment of the requirements for the degree master of human resource management
Workplace conflict, Employee Performance, Dahabshil company, Mogadishu, Somalia