Bureaucratic Orientation and Service Delivery in Kamwenge District Local Government, Western Uganda
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Date
2011-09
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Publisher
Kampala International University, Colleges of Humanities and Social sciences
Abstract
The study investigated the relationship between bureaucratic orientation and service delivery in Kamwenge district local government. The study was guided by four research objectives; to determine the profile of the respondents in regard to age, sex, level of education, employment status and marital status, to determine the level of bureaucratic orientation in Kamwenge district local government, to determine the level of service delivery in Kamwenge district local government and to establish the relationship between bureaucratic orientation and service delivery in Kamwenge district local government, The study was conducted using descriptive correlation research design. Data was collected using a questionnaire from 128 respondents who included Kamwenge district local government workers (both civil servants and politicians) and analyzed using Pearson’s correlation coefficient, descriptive statistics, means, percentages, and frequencies and presented in tables. The study found out that there is no significant relationship between bureaucratic orientation and service delivery in Kamwenge district as portrayed by the sig-value (0.707) which was greater than 0.05 and hence the null hypothesis was accepted. The study concluded that bureaucratic orientation is negatively correlated with service delivery in Kamwenge district local government since the relationship value (r=-0.034) was less than 0 and hence poor service delivery in the district is largely attributed to other factors other than bureaucratic orientation. The researcher recommended that Local governments particularly Kamwenge district local government need to borrow administrative and managerial doctrines of ‘New Public Management’ which include; result-orientedness flexible administration and customer focused management as well as identifying and getting solutions to those other problems such as corruption, in adequate funds among others
Description
A Thesis Presented to the School of Postgraduate Studies and Research Kampala International University Kampala, Uganda In Partial Fulfillment of the Requirements for the Degree Master of Public Administration and Management
Keywords
Bureaucratic Orientation, Service Delivery, Local Government