Organizational conflicts and employee performance in local governments in Busoga region in Eastern Uganda
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Date
2013-10
Authors
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Journal ISSN
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Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
The main purpose of this study was to investigate the relationship between
organizational conflicts and employee performance in selected local governments in
Busoga. The objectives of the study were ; (i) to establish the effects of task conflicts
on employee performance in local governments in Busoga, (ii) to establish the effects of
interpersonal conflicts on employee performance in local governments in Busoga, and
(iii) to establish the effects of procedural conflicts on employee performance in local
governments in Busoga. The study employed a descriptive correlation design. Relevant
data was collected using a survey research. The questionnaires were the research
instruments used to collect the required data. Data were analyzed at univariate level
using frequency counts and summary statistics and Pearson Linear Correlation
coefficient at bi-variate level. The study revealed that task conflict and employee
performance had a weak positive significant correlation (with r=0.336; p=0.000),
interpersonal conflict and employee performance had a strong positive correlation (with
r=0.649; p=0.000) and procedural conflict and employee performance had a strong
positive correlation (with r=0.667; p=0.000). The following were the recommendations
from the study, (i) Good Communication strategies should be used to resolve conflicts
in local governments, (ii) The political leadership and HODs of departments should be
trained in counseling and guidance skills to solve conflicts, and (iii) There should be
clear tasks definition to avoid overlapping of duties amongst employees.
Description
A thesis presented to the college of higher degrees and research in partial fulfillment of the requirements for the Degree of Master of human resource management of Kampala International University Kampala, Uganda
Keywords
Organizational conflicts, Employee performance, Local governments, Eastern Uganda