Recruitment and Selection Practices and Performance of Front Desk Office at Sheraton Hotel
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Date
2007-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, bachelors degree in Human resource management
Abstract
This study set out to establish the effect the recruitment and selection practices in
Sheraton Hotel and how they affect performance of front Desk Officers. The study was
carried out along a number of objectives, which included; to identify the methods
used in the recruitment and selection processes, to evaluate the role of effective
communication in the success of an interview exercise in selection of front desk staff
and to examine the challenges affecting the recruitment and selection process of
front desk staff at Sheraton.
The study was carried out using a self-administered questionnaire to the staff and an
interview guide. The data collected was entered in the Computer and analyzed using the
Special Package for Social Scientists (SPSS) to generate frequencies and percentages
for comparison.
The findings of the study indicated that, a number of methods are used in the
recruitment process. Theses methods include, advertising in the Newspapers,
radios and head hunting among others. There are also internal recruitment
methods which included; talking to colleagues during meetings, using notice
boards, memos, bulletins; to mention but a few. The results also indicated a
significant relationship between effective communication and the results of an
interview exercise.
It was also found out that, a number of challenges affect the communication
process in recruitment. These included; failure of prospective applicants to get
information about the job, failure to become aware of the shortlist, poor attitude
of people about Hotels; to mention but a few.
From the study results, the researcher made a number of recommendations, which
include the following; there is need to improve the way basic salary is provided. The
researcher also recommended ~ the need to make additional payments part of the
reward package for all the employees.
Finally, the researcher recommended that during Staff recruitment exercise, there is
need to use Communication methods that can adequately attract the required staff. This
is because, it was found, that some of the methods were more effective because they
helped to reach many people especially the news papers and that they can help in
attracting good candidates from a far, that some of the methods are easy to use
especially the internal methods which can lead to getting good candidate without having
to spend any money on informing the candidate.
There is need for the hotel management to improve the ways in which the
Interview exercises are managed. This is because, It was revealed from the
study that there are a number of issues which affect the interview exercise and
which unless they are taken care of, there is a likelihood of getting poor results.
The interviews exercise can be improved by making sure that skilled people are
contracted to do the job of conducting the interviews.
Finally, There is also need for the hotel to consider ensuring that the challenges
to the recruitment process are minimized. This is because from the study, a
number of challenges were found to affect the process of recruitment
Description
A Research Report Submitted In Partial Fulfillment of a Bachelors Degree in Human Resource Management of Kampala International University
Keywords
Recruitment and Selection Practices, Front Desk Office at Sheraton Hotel