Organizational conflicts and employee performance in selected local governments in central- region in Uganda
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Date
2014-12
Authors
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Journal ISSN
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Publisher
Kampala International University.College Of Economics and Management
Abstract
The mam purpose of this study was to establish the relationship between
organizational conflicts and employee performance in selected districts of Kampala,
Wakiso and Mukono in central region in Uganda. The objectives of the study were; to
establish the effects of task conflicts on employee perf01mance in selected local
governments in central region, to establish the effects of interpersonal conflicts on
employee performance in selected local governments in central region, to establish the
effects of procedural conflicts on employee performance in selected local
governments in central region. The study was done by developing a conceptual frame
relating organizational conflicts and employee performance.
The study employed a descriptive correlation design. Relevant data was collected
using a survey research. The target population was 681 and a sample size of 248
respondents and a total of 184 questionnaires were received. The questionnaire was
the research instruments used to collect the required data. Additional data was
obtained by review of library books, journals, Magazines, Newspapers, A1iicles from
Mo LG and the internet. Data were analyzed at univariate level using frequency counts
and summary statistics and Pearson Linear Correlation coefficient at bi-variate level.
The study revealed that task, interpersonal, and procedural conflicts affect employee
performance.
The following were the recommendations from the study were (I) Destructive
conflicts should be dealt with in their early stages before they reach crisis proportions.
Conflicts are more difficult to resolve when they are in their advanced stages, (ii) the
level of communication should be increased across all departments and the political
leadership. (iii) The political leadership and HODs should be trained in counseling
skills to help council disgruntled members of staff.
Description
Thesis report submitted to the college of Economics and Management Science in partial fulfillment of the requirements for the a ward of bachelor's degree in Human Resource Management of Kampala International University
Keywords
Organizational conflicts, Employee performance, local governments, Central- region Uganda