Total quality management and customer Service delivery A case study of Uganda Telecom
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Date
2010-09
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management Sciences
Abstract
Description
A research report submitted to the School of Business and
Management in Partial Fulfillment of the Requirement for the Award of
Bachelor of Supplies and Procurement Management of
Kampala International University
September 2010
Keywords
Customer Service Delivery, Quality Management, Uganda Telecom