The impact of training to employee performance in the hospitality industry: a case study of Grand Imperial Hotel Kampala

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Kampala International University, College of Economics and Management
The study investigated, The Impact of Employee Training to Employee Performance in Grand Imperial Hotel from 2005 to 2008. Objectives that guided the study included; investigating the relationship between training and performance, to establish areas of training in order to determine performance, to identify the measures put in place to ensure improved training and performance. The study was both descriptive and analytical in nature where it based on primary and secondary data to establish the magnitude of the study. Primary data based on quantitative and qualitative data designs. Qualitative data designs included; interviews, observation and Focus Group Discussions. Quantitative data were gathered through questionnaires. Documentary analysis was the basis upon which secondary data were gathered. A total of 40 respondents were employed to answer the research questions where random sampling was used in selecting the respondents from a target population of employees in Grand Imperial Hotel. About the findings on the relationship between training and performance; the study reported learning new skills for practice, training for problem solving, helps to discover employee weakness and strength, helps to attain attention and concentration towards work, prepares one for work environment, creation of diversity in work, reported enhance interpersonal acceptance and creates initial impression of the organization to the employee. Areas of training that determine employee performance in GIH; were reported as skills development, improvement in behavior, attitude and dimensions of work, decision making, new cultures, communication and technological adoption. On the Measures put in place to ensure improved Training and Performance; were reported as understudy assignment, job knowledge tool for skills development, discipline and counseling, performance management standards, lateral transfers, records of critical incidents, compensation administration, employee benefits and exposing them to new culture.
A Dissertation Submitted to the Faculty of Business and Management in Partial Fulfillment of the Requirements for the Award of the Degree of Bachelor of Tourism and Hotel Management at Kampala International University
Training, Employee performance, Hospitality industry, Grand Imperial Hotel Kampala