The impact of team building competencies on organizational performance in the banking industry: A case study of DFCU bank
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Date
2007-10
Authors
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Publisher
Kampala International University, College of Economics and Management
Abstract
In the recent past years there has been significant interest in the application continuous quality improvement and total quality management around the globe.
The banking sector has substantially embraced the concept of the team building
with the belief that these concepts and programmes will lead to an improvement
in both the quality and efficiency with which banking services are delivered.
According to Lashley, (1995) team building in banks is a means of empowerment
and continuous improvement. A natural development to team building initiatives
is the formation of self managed team to solve problems and drive continues
improvement. In order to remain in the cutting edge, the banking industry has to
consider and incorporate critical ingredients like team building. In a nutshell the
study sought to asses the impact of team building competencies on organizational performance in the banking industry a case of DFCU Bank.
The study was driven by three objectives : To analyze the organizational the
organizational structure and group dynamics at DFCU Bank, to establish
whether or not there is knowledge of team building competencies among the staff
of DFCU Bank and they affect the performance of the bank and finally to examine the factors affecting teambuilding with regard to performance in DFCU. To achieve these objectives the researcher sampled 100 respondents at the
DFCU Bank. The study utilized both qualitative and quantitative research methods two data collection instruments were used: structured questionnaire and
interviews. The collected data was presented in tabular and figurative forms and
analyzed statistically in order to decipher the findings.
Description
A thesis submitted in partial fulfillment for the requirement of degree of Masters in business administration (MBA) of Kampala International University October 2007
Keywords
Team building competencies, Organizational performance, Banking industry