A web-based system for hotel reservation in Kenyan hotels case study: Whitesands hotel- Mombasa

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Kampala international international: School of computing and Information technology
Due to congestion of customers in booking one to one at the White sands Hotels premises, the Web Based Hotel Reservation System for White Sands Hotels-Mombasa is developed to handle the Hotel booking procedure better than one to one booking, which is limited to most users from a far. The website is designed using PHP by connecting to the Hotel database using MySQL making it to be a dynamic site. White sands Hotel is found in Mombasa, along the Kenyan coast. This web based project provides a user interface form for online booking; it also provides information about the Hotel and the services it offers. This Hotel reservation is aimed at improving customer satisfaction, boosting sales and reduces costs by handling more transactions at a less time so that the processes being carried out by the administrators can keep pace with the economy in the World. To compete in the current business environment, management needs to cut down their distribution costs and adopt this system. However, White sands Hotel has been relatively slow in adapting this due to the current preference of using file based room reservation system by the hoteliers. Based on the literature review of the Internet users, adopting online reservation, online "bookers" would look for fast, reliable and convenient system. Price, time and security are key motivators to book online. The findings are important in encouraging more hoteliers to adopt and implement online hotel reservations as main of their main sales mechanism.
A Graduation Project report submitted to the School of Computer Studies in partial fulfillment of the requirements of the award of Bachelor of Computer Science of Kampala International University
Computer science, Web-based system, Hotel reservation, Whitesands hotel- Mombasa, Kenyan hotels