An investigation of factors influencing corporate customer’s acceptance of internet banking:
| dc.contributor.author | Onyango, Silvance Abeka | |
| dc.date.accessioned | 2020-07-13T12:20:06Z | |
| dc.date.available | 2020-07-13T12:20:06Z | |
| dc.date.issued | 2009-11 | |
| dc.description | A research thesis submitted in partial fulfillment of the requirements for the Award of the Degree of Masters of Business Administration (information and technology) of Kampala International University | en_US |
| dc.description.abstract | It is increasingly more interesting to the bank managers to understand what is important to customers when it comes to Internet banking, and especially banking conducted by the customers themselves. Corporate customers and Internet banking has been studied very modestly in the past, and especially the decision-making factors driving customers to go online. The purpose of this research is to identify the factors that influence corporate customers adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by using Trade Finance customers of an East African bank as the target sample. Technology Acceptance Model (TAM) is the primary basis for the study. The infonnation gathered from former studies that are mainly concentrating on private customer acts as a foundation for building an extension of TAM suitable for corporate customers. Due to the quantitative nature of the study, the results are analysed with statistical measures. The analysis reveals that corporate users are not motivated by the same factors as private users. In order to become Internet banking customers, it is extremely important for corporate users to have a system that is easy to use and operate with full support from the bank. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12306/7825 | |
| dc.language.iso | en | en_US |
| dc.publisher | Kampala International University, College of Economics and Management | en_US |
| dc.subject | Corporate customer’s acceptance | en_US |
| dc.subject | Internet banking | en_US |
| dc.subject | East African trade finance customers. | en_US |
| dc.title | An investigation of factors influencing corporate customer’s acceptance of internet banking: | en_US |
| dc.title.alternative | a case study of east African trade finance customers. | en_US |
| dc.type | Thesis | en_US |