Evaluation of outsourcing and its performance management in relation to profitability of an organization. a case study of Kampala city council

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Kampala International University, College of Economics and Management
Following continuous loss of money by Kampala City Council due to shoddy work by the contractors, a study was conducted to make an evaluation of outsourcing and its performance management in relation to the profitability of an organization of KCC The objectives of the study were to examine the outsourcing policy of Kampala City Council and to suggest ways of improving the outsourcing policy of KCC The researcher used both primary and secondary data sources. the primary date sources comprised of 43 respondents from Kampala City Council. the secondary data comprised of text books, journals and newspapers The study was carried out using exploratory deceptive research design and with the sample population of 43 respondents was considered from KCC. Questionnaires and interview guides were used, primary and secondary data were very important for this study so as to get the findings. The findings were coded from the questionnaires and presented using frequencies, tables, graphs and percentages. The findings of the study showed that outsourcing policy in KCC was not properly done mainly because of lack of competent and skilled staff, contract management policies have also been poorly implemented because of bureaucratic procedures used in awarding tenders. The relationship between evaluation of outsourcing and its performance indicates an insignificant relationship, recommendations were made enrolling competent staff who are skilled in tendering. Effective and efficient policies on outsourcing management should be emphasized. Laws involving contract management policies in outsourcing should be implemented to avoid shoddy work done by contractors
A research report submitted to the College of Economics and Management Kampala International University in fulfillment of Requirement for the award of Bachelors Degree in Supplies and Procurement Management
outsourcing, performance management, profitability, Kampala city council