Effects of Stewardship Leadership on Public Service Delivery:
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Date
2023-11-16
Authors
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Journal ISSN
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Publisher
Kampala International University
Abstract
The study set out to establish the effects of stewardship leadership on public service delivery in Uganda. It also tried to establish the effect of personal mastery on public service delivery. The specific objectives of the study was to investigate the effect of stewardship leadership on public service delivery of MIA, considering the following specific objectives (i) Personal mastery on public service delivery in Uganda? (ii) Personal vision on public service delivery in Uganda? (iii) Change consciousness on public service delivery in Uganda. This study was guided by two theories namely the Stewardship theory and the Leadership theory. The study was a descriptive survey, precisely the cross- sectional survey design in which both qualitative and quantitative approaches of data collection were employed, the research sampled 260 MIA Staffs, which were sampled from the target population of 805 employees using the Krejcie & Morgan (1970) table of sample size determination. The findings revealed that there are some threats posed by stewardship leadership approaches on public service delivery in Uganda, but most important, MIA employees were guided and trained on the concept of stewardship leadership from their seniors and bosses. The study also concludes that stewardship leadership styles affect the way services are delivered. Leadership styles such as democratic, transactional, and transformational make this possible. The results suggest that those in change consciousness leadership positions should exhibit stewardship leadership to inspire, mentor, and motivate their subordinates, thus creating a more conducive working environment for improved service delivery. With stewardship leadership, subordinates can be motivated to provide quality service to customers. Hence, change consciousness is instrumental in building workforce creativity and stimulating their levels of motivation to enhance service delivery. The study also recommended that the administrators should also endeavour to put in more effort in organizing workshops and seminars on stewardship leadership practices geared towards improving the quality of service in the Ministry. In this regard, the purpose of stewardship should be looked at as the need to improve performance rather than being looked at as a means of punishing staff for their in competencies.
Description
A Research Dissertation Submitted To the College Of Humanities and Social Sciences in Partial Fulfilment
Of The Requirements for the Award of a Master’s Degree of Public Administration Of Kampala International
University
Keywords
Stewardship Leadership, Public Service Delivery, Ministry of Internal Affairs, Uganda.