ICT Adoption and Social Service Delivery in Public Institutions in Rwanda:
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Date
2012-09
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University,College of Computing and Information Technology
Abstract
This study is a result of an academic research entitled "ICT adoption and
social service delivery in public institutions in Rwanda. Case study
of Rwanda Social Security boards". The purpose of this study was to test
the null hypothesis of no significant relationship between ICT (information
and communications technology) adoption and quality of service delivery in
public institution in Kigali Rwanda, to generate new information from the
existing data.
The objectives of this study were (i) to determine the level of ICT adoption in
Rwanda Social Security Board; (ii) to investigate the level of service delivery
in Rwanda Social Security Board.; (iii) To find out whether there is a
significant relationship between ICT adoption and service delivery in Rwanda
Social Security Board.
The study population comprised of 237 people of Rwanda Social Security
Board; a sample of 149 respondents was chosen, using Sloven formula and
simple random sampling. Questionnaire was used in collecting both primary
and secondary data. Statistical Package for Social Scientists (SPSS) was used
to analyze all data. The data were processed using frequency distribution,
mean, and Pearson's linear correlation coefficient.
The findings of the study revealed that the null hypothesis was rejected and
affirmed that there is a relationship between ICT adoption and social services
delivery. The study concluded that ICT adoption has a profound influence to
the organization development. It is recommended that on the extent of ICT
adoption in public institutions in Rwanda, the study recommends that more
has to be done on the adoption and use of ICT in Rwanda Social Security
Board although preliminary findings already show that the use of ICT is high
in that institution.
Description
A Thesis Presented to the College of Higher Degrees and Research Kampala International University Kampala, Uganda in Partial Fulfillment of the Requirements for the Degree Masters of Information Systems
Keywords
ICT, Social Service Delivery, Public Institutions, Rwanda