Communication and employee performance in organizations:
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Date
2017-08
Authors
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Publisher
Kampala International University, College of Humanities and Social Sciences
Abstract
This study was carried out on communication and employee performance in organisation.
The problem was the many industrial disputes which originates due to failure m
communication. The objectives were (I) To examine the different forms of
communication, (2) To determine the effect of communication on employee performance
and (3) To identify the various barriers to communication.
The study was a survey involving collection of both quantitative and qualitative data
through interviews, questionnaires and secondary data from journals and text books. The
total population was I 82 and using Krejcie &Morgan's table of sampling I used sample
population of 120
The findings reveal that verbal communication is the most used form of communication
and nonverbal communication is the least form of communication used. It also revealed
that communication has affected employee performance in the organisation and language
barrier was the major barrier to communication and workforce diversity was the least
barrier to communication.
Verbal communication written communication and nonverbal communication are the
fonns of communication used in the organisation. The finding also reveals that
communication has affected employee performance in the organisation. It also stated that
there several barriers to communication in the organisation which include language barrier
defensiveness, workforce diversity, poor listening, lack of inappropriate feedback and
rumours.
Recommendation included training in different languages, ensuring feedback, follow up
communication and ensuring consistency in communication in the ministry.
Description
A research report submitted to the college of economics and management in partial fulfillment of the requirements for the a ward of a Bachelor’s degree in Human resource management of Kampala International University
Keywords
Communication, Employee performance, Uganda