Labour turnover and organisation performance: a case study of National Social Security Fund Head-Office Dar-es-Salaam, Tanzania

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Kampala International University, College of Economics and Management
The study intended to assess the causes of labor turnover at NSSF. The study was e.arned out at the NSSF Head Office in Dar es Salaam. Therefore the study aimed at assessing the causes of labor turnover at the Organization; examining the extent of the turnover and the measures which the organization undertakes to reduce the labor turnover. The literature review revealed that there are various causes of labor turnover and the strategies I measures to retain employees. It involved 37 respondents from the selected 5 departments. The simple random and purposive sampling techniques were used to select the sample size. The data collection methods such ns questionnaire; observation, interview and documentation were involved in the data colle~tion to analyze the collected data into meaningfi.Jl and useful infonnation; both qualitative and quantitative methods were used. The findings showed the extent of turnover is low with the current rate of 5.5% per annually. The causes are due to negligence, breach of Organization operations and poor perfonnance, resignation due to need for career move, fwther studies, family or personal matters, more salary and benefits, job location and higher position. The Organization does undettake various measures such as annual salary and benefits review. adapting clear career growth, improving HR policies, recognition awards to perfonning staffs a>1d ensure staff abides to ten corporate values. Finally the researcher concludes by recommendations such as, job rotation, enriclnnent and enlargement, recognition of one's education, qualification I professional and experience by assigning tasks relevant to one's ability, improving the methods of getting I promoting various managerial positions, proper review and implementation of the Organization's scheme of servtces.
A Research Report Submitted to the College of Economics and Management in Partial Fulfillment of the Requirements for the Award of the Bachelor's Degree of Human Resource Management of Kampala International University