The role of information technology (IT) in improving business performance:

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Kampala International University, College of Economics and Management
The study was about the role of information technology (it) in improving business performance in Abacus Pharmaceutical Limited Nakawa, the study intended to find out the determinants/factors that can improve business performance, the role of IT in Business/the business value of IT, the linkage between IT investment and business performance and to evaluate and realize the business value of IT. The population for this study was defined as users of IT in each of the selected departments. An experience survey of approximately 50 individuals was therefore sampled within the departments. The study found out that IT has been used widely by their firm to reduce the high cost of paper works, reduce inventory theft and obsolescence; minimizing costs relating to errors if the work was manual done. The business value of IT through sales growth rate comparing to the IT investment in previous period and that of the current period relative to sales. The study concluded that the correct understanding of ‘the business value of IT’ is imperative as this allows an organization to successfully decide how the organization will measure and realize the IT benefits from IT investments. IT has become an important enabler of business strategies in such areas of mass customization, competitive differentiation, quality improvements, and process automation and improvement. The exploratory study indicates that the business value of IT has a strategic and high potential role in ABACUS and has shown positive linkages among competitive strategy, IT, and performance. The study recommends that ABACUS should focus on adopting and utilizing a benefits management methodology as this will be critical to successfully measuring and realizing the business value of IT and the benefits from IT investments.
A Dissertation Submitted to the College of Economics and Management in Partial Fulfillment of the Requirements for the Award of a Bachelor’s Degree of Supplies and Procurement Management of Kampala International University
Information technology, Business performance, Abacus Pharmaceuticals Ltd, Nakawa-Kampala