Staff recruitment, retention and organizational effectiveness of Golis telecommunication company in Garowe, Puntland Somalia

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Kampala International University, College of Economics and Management
The study investigated the role of recruitment and retention on the organizational effectiveness of Golis Telecommunication Company of Garowe, Puntland, Somalia. The study was divided by three research objectives. The first objective related to the effect of recruitment on organizational effectiveness. The second objective concerned the effect that retention have on organizational effectiveness. The final objective concerned the examination of the strategies used by the company to ensure organizational effectiveness. The researcher adopted a descriptive survey study design which involved both quantitative and qualitative approaches. Using this method, the researcher used a structured questionnaire (close ended). A research population of 240 was identified and a sample size of 150 respondents was arrived at by use of the Slovene’s formula. In selecting the respondents the researcher used simple random sampling together with purposive sampling techniques. It was found that recruitment had a weak, positive, and significant effect on organizational effectiveness, recruitment had a 3l.8% effect on the organizational effectiveness of Golis telecom. It was also established that retention had a positive and significant role in organizational effectiveness of GolisTelecom. Retention had 30.8% effect on the organizational effectiveness at Golis. Finally, the other strategies used by the firm to ensure organizational effectiveness were training of work forces and inspiring innovation among workers on average the strategies were found with the mean of 2.41. The study concluded by stating that the lack of organizational effectiveness was partially caused by poor recruitment and retention. The researcher recommend that adequate time should be allowed in recruitment processes, More time should be allocated to the process to ensure that only the best candidates who fit the job description, loyalty programs should be instituted to award longer time serving employees at Golis, there is need for improving the performance appraisal in the organizations in order to determine retention through promotions, management for the organizations need to scrutinize the strategies and that the human resources department needs to take responsibility and ensure that this process go through
A thesis report submitted to the college of higher degrees and research in partial fulfillment of the requirements for the award of Masters Degree in Business Administration Human Resource Management of Kampala International University
Staff recruitment, Retention, Puntland Somalia