Organizational Structure and Employee Performance: A Case Study of Bushenyi Ishaka Municipal Council

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Kampala International University, bachelors degree in Human resource management
The topic was about organizational structure and employee performance. The objectives were; to find out the contribution of hierarchical levels on employee performance, to find out the contribution of centralization on employee performance and to find out the contribution of formalization on employee performance. The study was conducted at Bushenyi-Ishaka municipal council. A case study research design was used. This involved qualitative and quantitative methods of data collection. A total of 40 respondents were chosen to participate in the study. 29 of the respondents were other employees from the municipality, 5 heads of departments, 1 town clerk and 5 politicians. The researcher employed different tools including the questionnaire and the interview guide. Basing on the study findings, respondents reported that there were different contributions of hierarchical levels on employee performance as majority 32.5% said that hierarchy largely helps in managerial accountability, guidance and employee development, career Path hence goal achievement, efficient communication and planning were other contributions. In conclusion, hierarchical levels highly contribute to employee performance as majority 32.5% contribute to planning, decision making, vision or purpose, reduced Conflict and Accountability were mentioned to be among the contributions towards employee's performance. It was also reported that formalization was among the contribution of employee performance as respondents reported that it contributes to the process of succession routine and regular so that people for replacement, it leads to controlling for initial conditions or time, it makes behavior more predictable by standardized and formalization is influenced by technology, size, and organizational traditions. The researcher recommends that the hierarchical level of structure should emphasize more proper account-abilities. There should also be effective and efficient communication in hierarchical levels as it was based on the fact that even if there communication but on the other hand, communication is not effective and therefore, strengthening communication may lead to improved performance of employees. The activities, including rules and regulations should be well stated during formalization so that the workers are able to work basing on the documented work otherwise, it was reported that at Bushenyi-Ishaka Municipal Council, some rules are not clear to make effective work for the employees and formalizing them may improve on the performance of the employees.
A Research Report Submitted To the College Of Economics and Management Studies in Partial Fulfillment of the Requirements of the Award of Bachelors Degree in Human Resource Management of Kampala International University
Organizational Structure, Employee Performance, Ishaka Municipal Council