Organizational Structure and Employee Performance: A Case Study of Bushenyi Ishaka Municipal Council
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Date
2018-08
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Kampala International University, bachelors degree in Human resource management
Abstract
The topic was about organizational structure and employee performance. The objectives were; to
find out the contribution of hierarchical levels on employee performance, to find out the
contribution of centralization on employee performance and to find out the contribution of
formalization on employee performance.
The study was conducted at Bushenyi-Ishaka municipal council. A case study research design
was used. This involved qualitative and quantitative methods of data collection. A total of 40
respondents were chosen to participate in the study. 29 of the respondents were other employees
from the municipality, 5 heads of departments, 1 town clerk and 5 politicians. The researcher
employed different tools including the questionnaire and the interview guide.
Basing on the study findings, respondents reported that there were different contributions of
hierarchical levels on employee performance as majority 32.5% said that hierarchy largely helps
in managerial accountability, guidance and employee development, career Path hence goal
achievement, efficient communication and planning were other contributions. In conclusion,
hierarchical levels highly contribute to employee performance as majority 32.5% contribute to
planning, decision making, vision or purpose, reduced Conflict and Accountability were
mentioned to be among the contributions towards employee's performance. It was also reported
that formalization was among the contribution of employee performance as respondents reported
that it contributes to the process of succession routine and regular so that people for replacement,
it leads to controlling for initial conditions or time, it makes behavior more predictable by
standardized and formalization is influenced by technology, size, and organizational traditions.
The researcher recommends that the hierarchical level of structure should emphasize more
proper account-abilities. There should also be effective and efficient communication in
hierarchical levels as it was based on the fact that even if there communication but on the other
hand, communication is not effective and therefore, strengthening communication may lead to
improved performance of employees. The activities, including rules and regulations should be
well stated during formalization so that the workers are able to work basing on the documented
work otherwise, it was reported that at Bushenyi-Ishaka Municipal Council, some rules are not
clear to make effective work for the employees and formalizing them may improve on the
performance of the employees.
Description
A Research Report Submitted To the College Of Economics and Management Studies in Partial Fulfillment of the Requirements of the Award of Bachelors Degree in Human Resource Management of Kampala International University
Keywords
Organizational Structure, Employee Performance, Ishaka Municipal Council