Information system adoption and performance, in selected private telecommunication companies in Bosaso, Puntland, Somalia
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Date
2014-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
This study was based on the adoption of information systems and performance of
telecommunication companies in Bosaso, Puntland, Somalia. The study was based
on the following objectives; to determine the level of Information System adoption in
selected private telecommunication companies in Bosaso, Puntland, Somalia, to
determine the level of performance in selected private telecommunication companies
in Bosaso, Puntland, Somalia and finally to determine whether there is a relationship
between the level of information system adoption and performance in selected
private telecommunication companies in Bosaso, Puntland, Somalia. The study
employed descriptive correlational design; data was collected using researcher
devised questionnaires were used to collect data from sample population size 170
using purposive and systematic random sampling. Pearson correlation (r) was used
to establish the relationship between adoptions of information system and
performance in selected private telecommunication companies in Bosaso, Puntland,
Somalia.
The study found that, the use of information system services which the
telecommunication companies have adopted in a large extent has improved its
performance. Some of the ways in which information systems have improved
efficiency in the departments include; increased productivity and efficiency; faster
processing of Customers hence greater customer satisfaction;From the study
findings the study concludes that information systems and communication
technology which includes communication networks, mobile phone technology, and
handheld devices such as iPads and Internet applications positively influence the
performance of the private telecommunication companies in Somalia to a large
extent.
From the findings the study recommends that; the telecommunication companies
industry should make use of information systems that have been put in place;
various products must be presented to this industry meaning that information
systems security must not be compromised at all cost, products to curb fraud and
money laundering should be put in place and always safe guard all the processes
from interference from the terrorist.
Description
A Thesis Presented to the College of Higher Degrees and Research Kampala International University Kampala, Uganda in Partial Fulfillment of the Requirements for the Master of Business Administration in Information Technology
Keywords
Information system, Performance, Private telecommunication companies, Somalia