Loan terms and level of satisfaction of borrowers of Bandaiu Sacco Microfinance Case Study Employees of Kenya ports authority

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Kampala International University, College of Economics and Management
The research was carried between December 2005 to February 2006. The research is about loan terms and level of satisfaction of customers who are the employees of Kenya Ports Authority and are served by Bandari SACCO microfinance. The target population was 370 of whom were sent to questionnaires of whom 150 responded, that is 40.54%. The research was to determine as to whether loan terms should be depended upon to determine as to whether loan terms lead to customers satisfaction. The research show that most of the employees rely on the services which Bandari SACCO offers therefore do not hold accotmts with other banks, that is 70% of the total population. iv The findings continue to show 80% of the customers find the interest rate been too high The study further indicates that 35% of the customers find loan terms offered by other banks been better than those offered by Bandari SACCO. The findings continues to advocate that more services should be included by the microfinance to improve on it efficiency to increase. About 85% customer insist that there is need for more services The researcher advocates that there should be further research on better loan terms and the level of satisfaction.
A research report submitted to the school of business and management in partial fulfillment of the requirements for the award of a Bachelor’s Degree in International business a of Kampala International University
Loan terms, Satisfaction of borrowers, Kenya