Employee empowerment and service delivery in national Water and sewerage corporation, Kampala Uganda
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Date
2018-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University
Abstract
The study aimed establishing the effect of employee empowerment on service delivery
in NWSC, Kampala Uganda, three specific objectives guided this study and these were i)
determining the effect of employee autonomy on service delivery in NWSC, Kampala
Uganda; ii) establishing the effect of staff involvement on service delivery in NWSC,
Kampala Uganda and (iii) to establish the effect of psychological empowerment on
service delivery in NWSC, Kampala Uganda. The study adopted the following design;
cross-sectional survey research design was used because data was drawn/collected
from a wide spread of respondents and linear regression analysis was used to establish
the significant effect of Employee empowerment on service delivery. The study used a
sample size of 214. The findings indicated that employee autonomy significantly affects
service delivery in NWSC, the findings also proved a significant effect staff involvement
has on service delivery in NWSC, and there is a positive significant effect psychological
empowerment has on service delivery in NWSC. The researcher concluded that; staff
involvement in decision making can be used to obtain views about processes such as
job evaluation, pay determination and performance management in order to assess
their effectiveness and the degree to which employees feel they are fair, involving staffs
in decision making can help to elicit views about personnel policies and how they
operate in such areas as equal opportunity, employee development, and health and
safety, psychological empowerment significantly affects service delivery by enhancing
feelings of self-efficacy among organizational members through the identification of
conditions that foster powerlessness and through their removal by both formal
organizational practices and informal techniques of providing efficacy information. The
researcher recommended that; the management of national water and Sewerage
Corporation need to give autonomy to employees for certain tasks, the employees can
be allowed to set targets and work towards achieving them.
Description
Thesis submitted to the college of economics and management in partial fulfillment of the requirements for the award of masters degree in business administration of Kampala International University
Keywords
Employee empowerment, Service delivery, National Water and sewerage corporation