Conflict management and organizational performance: a case study of Kween district headquarters:
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Date
2019-09
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Kampala International University, Colleges of humanities and social sciences
Abstract
This study investigated the effect conflict management on organizational performance in
organizations taking Kween District Headquarters as the study case. This study was inspired by
the lower rates of organizational performances due to high levels of organizational conflicts
especially among st employees. The study employed a study case design to collect data from a
sample of 34 respondents working with Kween District Headquarters. Simple random sampling
techniques were used in selecting the sample. Questionnaire was the main instrument of data
collection and the data tables, tabulates expressed in terms of Percentages (%), were used for
data analysis. That’s Primary data was collected using self-administered questionnaires, on a
face to face environment to ensure clarification of issues to the respondent and to attain high
response rate and minimize errors. Secondary data was obtained through reviewing the
existing literature using literature review guide (study objectives). The data obtained was
analyzed using both qualitative and quantitative data analysis techniques such as frequencies
and percentages cross tabulations and verbatim explanations where appropriate. The findings
of the study revealed that the major causes of organizational conflicts are sharing of limited
resources. Employees always compete for the scarce resources. Therefore it’s the prime
responsibility of the management to ensure that the available scarce resources are utilized
properly for the benefit of the organization and other stakeholders. This approach to a certain
degree will minimize chances of conflicts arising in organization. Employee’s performance
evaluation criteria should be clearly spelled out and communicated to all employees.
Employees should be evaluated impartially considering the performance standard set.
Therefore, to avoid the situation of conflicts to arise in organizations, the researcher
recommends that; Employees should be given an open floor to file in their complaints either
directly or indirectly through suggestion boxes, Managers should develop appropriate
strategies to resolve conflicts, the procedures in place to resolve conflicts should be
communicated to all employees and lastly The outcome of the resolution should be binding to
all parties involved.
Description
a dissertation submitted to the college of economics and management in partial fulfillment of the requirements for the award of a bachelor’s degree of human resource management of Kampala international university.
Keywords
Conflict management, organizational performance, Kween district