Impact of customer care on organization performance in the hotel industry. a case study of hotel Africana.
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Date
2017-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
Description
A dissertation submitted to the College Economics and Management sciences in partial fulfillment of the requirement for the award of Bachelor's Degree in Tourism and Hotel Management
Keywords
customer care, organization performance, hotel industry, hotel Africana.