Human resource practices and employee turnover at Sonas in Beni city, Democratic Republic of Congo
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Date
2014-10
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Abstract
This study aimed at establishing the relationship between human resource practices and
employee turnover in Societe Nationale d’Assurance (SONAS) national insurance group
located in Beni, North Kivu Region, Eastern part of Democratic Republic of Congo
(DRC). The specific objectives were to establish the relationship between; I) type of
employment contract and employee turnover; II) remuneration and employee turnover; and
III) job security on employee turnover. A descriptive correlational and cross sectional
survey design was employed to collect data from 114 insurance staff, selected purposively
and randomly. A researcher made questionnaire was used to collect data, which was
analysed using means, Pearson’s Linear Correlation coefficient and Multiple Linear
Regression. The findings showed that human resource practices were generally satisfactory
to the employees (overall mean= 2.89) and the level of employee turnover was generally
high (overall rnean=2.68). The level of employee turnover was positively and significantly
correlated with employment contracts (r = 0.345, sig. = 0.000), remuneration (r =.689;
SigO.000) and job security (r 0.667 and sig = 0.000) respectively. Of all the three
elements, remuneration (13=0.424, Sig=0. 000) had the strongest influence on employee
turnover. The researcher concluded that good or satisfactory working terms and conditions
can greatly enhance employee retention and reduce employee turnover. The researcher
recommends that the management at SONAS should improve on the following terms and
conditions if they want to maintain a reduced level of staff turnover and a high level of
employee retention; improve the terms of service, give workers opportunities for
promotion, increase on the monthly salary of workers and assure workers of job security.
Description
A dissertation submitted to the college of Higher Degrees and Research in partial fulfillment of the requirements for the award of degree of master of public administration of Kampala International University, Uganda.
Keywords
Human resource practices, Employee turnover, Democratic Republic of Congo