The effects of Communication on Service Companies in Uganda: Case Study of Kampala Parking Industry (KPI)

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Kampala International University, Colleges of humanities and social sciences
This study was at evaluating verbal communication and performance on service companies in Uganda. A case study of KPI security services limited as special reference. The study adopted stratified random sampling. Secondary and primary data were used for analysis of data and was collected through review of literature from scholars. Findings were presented qualitatively and in a descriptive way to form the methodology. Literature review focused on research variables as per objectives. It was obtained from journals, articles, textbooks, magazines and research publications. The researcher was motivated to carry out the study because he wanted to find out whether it was exclusive verbal communications which has led to inaccessibility of needed information or other factors had an effect on communication. The researcher tested the hypothesis. It was therefore necessary to design appropriate instrument in collecting data, which includes questionnaires, in-depth interviews, and documentary review and finally analyzed the result of the findings. Section three presents methodological aspects of the study such as data collection methods, processing and analysis. Presentation of findings and interpretations of findings of the study on the effect of verbal communication on service companies in Uganda are in section four. Chapter five gives the summary of the study and draws a conclusion and recommendations. The section provides justifiable approach to the subject and deals with discussions of the results of findings of the research study, and the analysis of section four.
The Dissertation Submitted Presented in Partial Fulfillment of the Requirements for the Award of Degree in Mass Communication of Kampala International University.
Service Companies, Communication, effects, Kampala Parking Industry