The Effect of Organizational culture On Employee Performance and Growth: A Case Study of Speke Resort Munyonyo Common Wealth

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Kampala International University, bachelors degree in Human resource management
The concept of organizational culture has drawn attention to the long-neglected, subjective or 'soft' side of organizational life. Many aspects of organizational Culture have not received much was against this background that research was carried out under the title "The effect of organizational culture on employee performance and growth"'a case for Speke Resort Munyonyo. The study was guided by objectives mainly to establish the relationship between organizational culture and employee performance and growth, to examine the relationship between employee performance growth and service quality in SR Munyonyo commonwealth. Guided by the research objectives/questions, related literature indicated that, there is a significant relationship between organizational culture and employee performance. This was evident as according to Crosby (1991) and other scholar like Brooks (2006), another (Hofstede 2001) and Alvesonn (2005) concur that employee performance is reflected in seeing a satisfied employee and customer. Chapter three of this study clearly brought out the methodology used so as to come up with accurate data to which the findings would be based. Purposive and convenience sampling techniques were used in the selection of the sample size. The population of study comprised of SR's 12 branches. Manager, staff and customer of these branches as part of the study. This sample size was considered manageable and representative of the study. Data was collected from both primary and secondary sources. In measuring the study variables the Linkert scale and Intemised rating scale were used since they were behavioral aspects. In regard to the study objectives; Findings indicated a positive significant relationship between organizational culture and service quality. Having an encouraging routine work schedule, smart decision making process, and an efficient hierarchical management style determines the nature of performance employees are likely to have towards the institution. Therefore the capacity of SR Munyonyo employees and management to show politeness to customer and be able to come up with new ideas, will result into a situation where by the employees feel they should continue working for SR Munyonyo and are a part of the institution's family. This was evident by 65% figure of organizational cultures variance and 67% .of employee performance variance In conclusion, it was true that the culture of any organisation impacts on the performance of its employees. However due to the limitations of the study the research recommends that further research can still be done on the same and other related areas like the relationship between organizational culture and service quality.
A Research Report Submitted To the College Of Economics and Management Sciences in Partial Fulfillment for the Requirement of Bachelor Degree of Human Resource Management of Kampala International University
Organizational culture, Employee Performance, Speke Resort Munyonyo Common Wealth