Logistics management and service delivery in selected humanitarian organizations in Mogadishu Somalia
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Date
2019-04
Authors
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Journal ISSN
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Publisher
Kampala International University
Abstract
The purpose of the study was to establish the effect of logistics management on service delivery in humanitarian organizations in Mogadishu Somalia. The study objectives were to analyze the effect of transport management on service delivery in the humanitarian organizations, to evaluate the effect of inventory management on service delivery in the humanitarian organizations and lastly to explore the effect of order process management on service delivery in the Humanitarian organizations in Mogadishu Somalia. The study was conducted in the selected humanitarian organization based on survey research design on a quantitative research approach were the data was collected from 168 respondents using the questionnaires. Data was analyzed using descriptive statistics and regression analysis to determine the effect of logistics management on service delivery. The study findings show that transport management accounts for 9.3 percent of the changes in service delivery, there is a significant relationship between transport management and service delivery in humanitarian organizations in Mogadishu Somalia at 0.000 level of significance. The study findings on the second objective show that inventory management accounts for 3.7percent of the changes in service delivery (Sig=0.012). Order process management accounts for 1.2 percent of the changes in service delivery, not significant (0.163). The study concludes that transport management is fundamental so need to be improved for enhanced decision making. On the second research objective, the study concludes that there was a significant effect of inventory management on service delivery in the humanitarian organizations in Mogadishu Somalia. On the third research objective, the study concludes that there was no significant effect of order process management on service delivery. The study recommends for revolution of logistics operations, there is need for the following to improve the operations of warehousing that the entire logistics function. The study contributes to knowledge that logistics management can improve service delivery in the humanitarian organizations.
Description
A thesis report presented to the college of economics and management in partial fulfillment of the requirements for the award of master’s degree in Business Administration (procurement and Supplies option) of Kampala International University
Keywords
Logistics management, Service delivery, Humanitarian organizations