Contract management and service delivery in selected local governments, western Uganda

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Kampala International University, College of Economics and Management
This study assessed the level of contract management, and how it affects road works delivery cost, time, and quality. The researcher carried out this study while being guided by five research objectives: (1) to determine the profile of the respondents in terms of: Age, Gender, Highest educational qualification, (2) Position in department, relationship to program and length of involvement, to determine the extent of contract management in selected local governments in western Uganda, (3) to establish the level of effectiveness of service delivery in selected local governments in western Uganda, (4) to determine if there is a significant relationship between contract management and service delivery, and (5) to recommend ideas and strategies that will further enhance service delivery based on the findings of the study. A combination of qualitative and quantitative approaches was employed to collect and analyze the data. Population was characterized by district officials, service providers, end users and contracts. Purposive sampling and simple random sampling techniques were also used in selecting the actual respondents. A sample of 114 was created using Slovene’s formula. The study employed descriptive, correlation research designs. Three sets of self administered questionnaires were used to collect data from service providers, district officials and end users. The validity of the instrument was tested using Content Validity Index which was 0.93 and reliability using Cronbach’s alpha co-efficient and was 0.85. Data was analyzed using descriptive statistics, Pearson linear correlation co-efficient was also used in determining the degree of association between variables while regression analysis was used in determining the relationship between variables. The findings portrayed a moderate level (2.2) of contract management and a fair level of service delivery effectiveness indicated by a mean of 2.7. Findings further revealed a strong relationship between contract management and service delivery (r=0.875, p 0.000) while service timeliness had no relationship with contract management(r=0.556, p=0.061). Among other recommendations, the researcher recommends that all risks to contract management must be identified, managed and placed with the party best placed to manage them — possibly the provider and the government should endeavor to set policies that boost competition especially at district levels.
A thesis presented to the School of Postgraduate Studies and Research Kampala International University Kampala Uganda in partial fulfillment of the requirement for the Degree of Masters in Business Administration (Supplies & Procurement Option)
Contract management, Service delivery, Local governments, Uganda