Outsourcing and service deliver in Adjumani hospital Adjumani — Uganda

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Kampala International University, College of Economics & Management
This study on outsourcing and service delivery was carried out in Adjumani hospital, Adjumani district. The study used both qualitative and quantitative research methods to collect data. Data was collected using two major research instruments, this included questionnaire and an interview guide. This was done in line with research questions or objectives; to determine the demographic characteristics of respondents in Adjumani Hospital, Position in Adjumani Hospital, to determine the level of outsourcing employed by Adjumani Hospital, to determine the extent of service delivery on the efficiency of Adjumani Hospital and to determine the relationship between outsourcing and service delivery. Study finding was analyzed relying on the questionnaires and interview guide carried out on the respondents. The researcher targeted a sample of 120 respondents, however only 115 questionnaires were return. Five questionnaires were not return but this did not affect the analysis. The findings, revealed that outsourcing is still below standard in Adjumani hospital by 7L4% which reflects poor results and loss of service delivery. Although some respondents disagree that service delivery was above average, 4.3% agreed while 29~65% were neutral. This was in line with research interpretation that outsourcing would lead to a better quality service delivery. However, due to poor method used in outsourcing, service delivery is very low in Adjumani hospital. Basing on the study findings, the study concluded that there is need for administration In the hospital to find better avenue for outsourcing in order there to be a relationship between outsourcing and service delivery. The study basing on the above conclusion made a major recommendation for district administrators Involved In outsourcing In order to provide better service and effective service delivery In Adjumani hospital, Adjumanl district.
A thesis submitted at the college of higher degrees and research of Kampala International University, Uganda in partial fulfillment of the requirements for the award of the Degree of Master of Business Administration, Procurement and Supply Option
Outsourcing, Service delivery, Adjumani hospital, Adjumani — Uganda