Management styles on employee performance and needs satisfaction in selected Nairobi-Kenya Based Hospitals
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Date
2012-08
Authors
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Publisher
Kampala International University, College of Economics and Management.
Abstract
Management styles in organizations in general is currently one of the
major domains of organizational research, and the study of organizational
change has become one of the major aspects in being able and helping to
measure the organization performance; efficiency and effectiveness. The study
objective was to establish the relationship between management styles used by
managers and their effect to human needs satisfaction and performance of
employees. A descriptive correlation research design was applied through the
conceptualization and implementation of a descriptive survey method. The
descriptive survey helped the researcher quantify data that seemed
immeasurable, such as feelings, beliefs, and thoughts. 140 participants from 15
hospitals/medical centers in Nairobi-Kenya participated in the study. The findings
of the study showed that around 64.5% (n=90) of the employees had low
performance with the ways they perform their responsibilities, which clearly
shows one thing that most of these employees are performing at the lower level
and they are lacking either integrity, key competencies, dedication, equipment,
motivation, resources or other accessories to do their tasks. Only 33.3% (n=47)
of employees that were surveyed showed some degree of high performance. The
study also identified the level of human needs satisfaction of employee in
selected hospitals in Nairobi, Kenya. Only 32 % (n=45) had some degree of
human needs satisfaction, The majority 63% (n~=88) were not satisfied that their
human needs were being met.This therefore led to the researcher to conclude
that the non scientific management styles utilized by managers is responsible for
poor performance and perceptions of dissatisfied human needs by healthcare
workers in Nairobi Kenya based hospitals. Managers should be able to utilize
scientific methods/Taylorism if they are to achieve maximum performance from
their employees. The recommendation therefore is for all healthcare workers
(managers) to be enrolled into management courses for them to acquire new
scientific skills in management and this will not only help solve the problem of
health workers migration for ‘greener pastures’ but also improve their
performance and human needs satisfaction.
Description
A Thesis Presented to the School of Postgraduate Studies and Research Kampala International University Kampala, Uganda in Partial Fulfillment of the Requirements for the Degree Master of Business Administration
Keywords
Management styles, Employee performance, Needs satisfaction, Nairobi-Kenya