Procurement Practices and Service Delivery In Bosaso District Puntland Somalia
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Date
2024-11
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Abstract
The purpose of the study was to determine the effect of procurement practices on service deliveryin Bosaso District, Puntland, Somalia. The research was guided by three specific objectives: (1) toexamine the effect of procurement planning on service delivery, (2) to assess the impact of supplierrelationship management on service delivery, and (3) to evaluate the influence of contractmanagement practices on service delivery in Bosaso District. Employing a cross-sectional surveydesign, the study used a mixed methods approach, integrating both quantitative and qualitativedata collection techniques. The target population comprised 385 employees from variousgovernment sectors, including health, education, finance, community, and local leaders, with asample size of 196 respondents selected through stratified and simple random sampling techniques.Quantitative data were collected via structured questionnaires and analyzed using simple linear regression, while qualitative data were gathered through interviews with procurement staff. The findings revealed that procurement planning has a statistically significant but low impact onservice delivery in Bosaso district Puntland, Somalia (p=0.000). This aligns with existing literature, highlighting the importance of well-structured procurement plans in resource utilizationand budget efficiency. Supplier relationship management was found to have a statistically significant positive but low effect on service delivery in Bosaso district Puntland, Somalia
(p=0.000), consistent with studies that emphasize the role of effective supplier interactions inenhancing organizational performance. Contract management practices showed a statisticallysignificant moderate effect on service delivery in Bosaso district Puntland, Somalia (p=0.000), underscoring the importance of systematic contract management in achieving better serviceoutcomes. The study concludes that while procurement planning and supplier relationshipmanagement have positive effects on service delivery in Bosaso district Puntland, Somalia, theirimpact is relatively low. In contrast, effective contract management has a more substantial influence. The research highlights the need for improved procurement planning and stronger supplier relationships to optimize service delivery in Bosaso district Puntland, Somalia. The study recommends a comprehensive revision of procurement policies, rules, and regulations to incorporate flexible clauses that can adapt to emerging trends in the procurement process, reflecting the evolving nature of the profession. Additionally, it is crucial for the government to enhance contract management practices by focusing on reducing lead times, promoting cost avoidance, and minimizing defect rates, while ensuring the consistent availability of reliable suppliers. These measures will contribute to more effective procurement processes and improved service delivery. Furthermore, strengthening the contract management team by ensuring they possess the requisite financial capabilities and expertise is essential for project success. Such enhancements will ensure that procurement activities are managed efficiently, align with organizational objectives, and achieve desired outcomes.