Human resource policies implementation and employee performance in development banking institution in Kampala, Uganda

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
Kampala International University, College of Humanities and Social Sciences
The study investigated the extent of implementation of human resource policies and its effect on employee performance in the East African Development Bank. The study used a cross-sectional survey design. Primary data was collected via questionnaire and interview guide. Secondary data was collected through review of related literature. Validity of the instrument was tested using coefficient validity index that yielded validity index of 0.8. A sample size of 146 respondent’s staff was used. The study found that the existing human resource policies at EADB were implemented inadequately causing low morale of employees. Advertisement, the most used method of sourcing applicants was done only in the national print media. Other out-sourcing methods such as headhunters and universities were not used. There was no pre-screening in the selection process. Short-listing of applicants was done manually, which leads to bias and unfairness, The selection method also emphasized oral interviews over other methods. Orientation was given late and only for a short period. There were disparities in salary scales. Other incentives were not paid. Non monetary rewards such as recognition, acknowledgements were not implemented adequately. Promotion was rarely effected leading to stagnation on job. Training was not given to all staff and trainers do not undertake knowledge and skill analysis before conducting training. The study further found significant correlation between human resource policy and employee performance (R = 0.79~5~ p = 0.05). These findings disapprove the null hypothesis but support the alternative hypothesis which states that human resource policy has a significant effect on employee performance. The study therefore, recommends review and streamlining of the implementation of human resource policies at the EADB to ensure that the right competencies are attracted to the organization, rewarded appropriately and well trained to motivate them to perform effectively to achieve the development objectives of the Bank.
A thesis presented to the school of postgraduate studies and research Kampala International University Kampala, Uganda in partial fulfillment of the requirements for the Degree Master of Human Resource Management
Human resource, policies, Implementation, Banking institution