Capacity building and social service in Somalia: a case study of Mogadishu, Somalia

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Kampala International University, College of Humanities and Social Sciences
The study was set to assess the influence of capacity building on service delivery in Mogadishu Somalia. It was guided by three research objectives that included assessing the challenges faced in capacity building. Determine the role of capacity building on service delivery and establish the strategies for improving capacity building for service delivery in Mogadishu Somalia. The study adopted a case study survey design based on qualitative and quantitative research approaches with the focus on a population of 70 who were the employees of Mogadishu city in Somalia with a focus on a sample population of 60 respondents who were interacted with through the research questionnaire. The researcher found that several factors were available to hamper capacity building which included political influence, low levels of funding accounted, prevalence of inadequate legal systems, limited monitoring and supervision, limited skills capacity and low levels of education. It was established that capacity building affects service delivery through that technical knowledge and expertise improves service delivery, expert knowledge eases work completions, sensitization improves participation of locals plus management teams improve ordinations. On the third objective, the researcher established that little in terms of improving capacity building for service delivery were found insufficient with sanitization of masses account, providing avenues for training and development, allocation of funds for capacity building and providing adequate means to equitable funding. It was established that capacity building affect service delivery in Mogadishu, Somalia. The researcher concluded that capacity building is vital in the determination and provision of the services to the people of Mogadishu. The researcher further revealed that there are low level aspects of capacity building in Mogadishu hence the poor service delivery. The researcher therefore recommends that there is need to strengthen policies, strategies, standards, human resource development plans. Local government efficiency and citizen engagement can be enhanced through maximizing available information Capacity building activities of international organizations often put strong emphasize on training key players in government, engage those members of the international donor community that provide budget support, efforts should focus on building the structures in the countries, improving service delivery systems.
A Research Report Submitted To College Of Humanities And Social Sciences In Partial Fulfillment Of The Requirements For The Award Of Bachelors Degree Of Arts In Public Administration Of Kampala International University
Capacity building, Social service, Somalia, Mogadishu, Somalia