An Assessment of the Causes of Labor Turnover at CRDB: A Case Study of CRDB Bank, Head Office, Dares Salaam

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Kampala International University, bachelors degree in Human resource management
The study intended to assess the causes of labour turnover at the CRDB Bank PLC. The study was carried out at the CRDB Bank PLC Head Office in Dar es Salaam. Therefore, the study aimed at assessing the causes of labour turnover at the Bank; examining the extent of the turnover and the measures does the Bank undertake to reduce the labour turnover. The literature review revealed that there are various causes of labour turnover, measurements methods to measure the extent of labour turnover and the strategies/measures to retain employees. The study involved 100 respondents from the selected five departments. The simple random and purposive sampling techniques were used to select the sample size. The data collection methods such as questionnaire, observation, interview and documentation were involved in the data collection, to analyze the collected data into the meaningful and useful information, both qualitative and quantitative methods were used. The findings showed that the extent of turnover is low with the current rate of 5.5% per annually. The causes are such termination due to negligence, breach of Bank operations, and poor performance, resignation due to need for career move, further studies, family or personal matters, more salary and benefits, job location, higher position, few to mention, other causes are deaths, abscondment, and retirement. The Bank does undertake various measures such as annual salary and benefits review, adapting clear career growth, improving HR policies, recognition awards to performing staff, and ensure staff abides to ten corporate values. Finally the researcher concludes by recommendation which were as follows: job rotation enrichment and enlargement,_recognition of ones education qualifications/professional and experience by assigning tasks relevant to ones capabilities, improving the methods of getting/promoting various managerial positions, Proper review and implementation of the bank's scheme of services, few to mention the recommendation of the researcher.
A Dissertation Submitted To The School Of Business And Management In Partial Fulfillment Of The Requirement For The Award Of Bachelor Of Human Resource Management Of Kampala International University
Labor Turnover at CRDB, Dares Salaam