Credit Management and Customers to Settle National Water and Corporation Bills
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Date
2009-07
Authors
Journal Title
Journal ISSN
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Publisher
KIU. College of Economics and Management.
Abstract
The study aimed at credit management and customers’ willingness to settle bills of
National Water and Sewerage Corporation — Kampala Water. The study was guided by
the following objectives:
To find out the relationship between credit management and customers’ willingness to
settle water bills.
The research study was carried out to investigate how credit management can be best
orientated to enhance and improve the collection margin.
The study was carried out from National Water and Sewerage Corporation ~NWSC)
Kampala Water.
The study used a descriptive survey research design in which both qualitative and
quantitative methods were used. The collected data was presented in tables with varying
percentages calculated. Interpretations and drawing of recommendations were made
according to the number of occurrences on each item.
The study findings revealed that credit management has a great influence on customers’
willingness to settle water bills.
The study summarized that; the credit management and customers’ willingness to settle
water bills are affected by the art of decision making, planning and implementation plus
consultation of customers in form of education, awareness and sensitization about the
activities of NWSC on her mission and vision statements, and most vital their duties and
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obligations towards the corporation in return for the services enjoyed that resultantly
would enhance and improve credit collection.
Basing on the study findings, the following recommendations were captured from the
respondents; Organizational / institutional politics always demotivates staff which finally
affects credit management in NWSC; so such should be vehemently discouraged to
safeguard and promote the mission and vision statement of the corporation, There is still
a great need for the management to appreciate and recognize what the staffs are doing
most especially at branch levels cultivate the art of belonging and confidence in the
corporation, to achieve the millennium development goals water should be subsidized to
a flat rate for everybody to afford with ease and convenience. Furthermore, transparency
in rewards and promotion has a positive bearing on performance and management should
value it seriously when there is need for promotions, like banks job rotation based on
qualification either annually or after two years should be encouraged to embrace various
skills and knowledge in accounts, stores, commercial, technical, finance and other
departments in the corporation, important to note incentives should be encouraged like
lobbying from the Government to increase on their releases / subsidies and lastly be strict
on commercial and domestic collections in handling and resolving issues affecting the
credit management policies and procedures.
Description
A Thesis Submitted in Partial Fulfillment of The Award of a Degree of Master of Business Administration of Kampala International University.
Keywords
Credit Management, Customers, National Water and Corporation Bills