Information Technology and Sustainable Tourism Development of Selected Museums in Kampala-Uganda.
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Date
2015-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management Sciences .
Abstract
The study was about information technology and sustainable tourism development in selected
museums of Kampala-Uganda. The study was based on the following four objectives; to
determine the respondents profile in terms of age, gender, level of education, marital status and
experience: to establish the level of effectiveness of information technology in the selected
museums of Kampala-Uganda; to determine the level of sustainable tourism development in the
selected museums of Kampala-Uganda; and to establish if there is a significant relationship
bct\\een information technology and sustainable tourism development in the selected museums
ol· l(ampala-Uganda. A sample of 667 respondents both female and male selected museums'
employees and their tourists were used for the study. The study employed a case study research
design and methodology used was both qualitative and quantitative. Questionnaires and
documentary review were the major tools of data collection. In regard to level of effectiveness of
information technology at selected museums, it was revealed by majority 50.00% strongly
agreed that selected museums use visitor management techniques when determining carrying
c1pncit) to be reach its threshold by monitoring visitor flows and controlling tourist numbers.
majority 46.67% agreed that selected museums use alternative approaches to tourism carrying
capacity by using planning frameworks which focus on sustaining the social and biophysical
rc·sources rather than setting limits to tourist numbe1·s. In regard to level of sustainable tourism
dndopment. majority 43.33% agreed that the destination is able to absorb the number of visitors
mtllllul damage to the environment, community or visitor experience, majority 58.33% agreed
that the central authority takes mandatory measures to reduce environmental degradation. In
regard to relationship between IT and sustainable tourism development, majority 51.67%
strongly agreed that selected museums' IT enables managers to have vast amounts of
information lor decision making and long-term planning, majority 45.00% strongly agreed that
.Scb.:t<"d mus<eums· IT enables them to receive accurate and comprehensive tourist information
from previously hosted tourists. The researcher recommended that selected museums should:
absorb a certain number of visitors without damaging the environment, community or visitor
experience; prevent and control pollution and encourage for sustainable practices; allow the
gm ernment to intervene in taking mandatory measures to reduce environmental degradation; and
integrate environmental objectives into the tourism policy and planning.
Description
A research report submitted to the College of
Economics and Management in Partial Fulfillment
of the Requirements for the Award of the
Bachelors Degree in Tourism
Management of Kampala
International
University
Keywords
Information Technology, Tourism Development, Museums, Kampala-Uganda