Training and employee performance in organizations: a case study of dahabshiil money transfer company, Mogadishu, Somalia

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Kampala International University, College of Economics and Management
The study was to establish the effects of training on employee performance at Dahabshiil Money Transfers. It was an investigation based on three research objectives that included establishing how training needs are determined at Dahabshiil Money Transfers Company, effects of training on employee performance and finally the establishing organizational issues which constrain train training in the organization. The study adopted an analytical research design were 60 respondents who were majorly employees of Dahabshiil company were selected and interacted with in data collection through the use of the questionnaire. The findings were that the key aspect of training analysis needs was operational analysis according to the majority respondents who agreed with the total respondents others were analysis of job difficulties and job description, Views of the training manager had, Performance appraisal, Organization and developmental plans, Technological inventions that dictates the need for training, Customer complaints and Introduction of new policies. It was further found that training affect employee performance at the organizations through Quality improvements in performance, Enhancement on way of operation, Employee management was recorded, Improved adherence to policies was found to have, Ethical observations was recorded, Consistency in work, Improved employee motivation had and Improved technical expertise .researcher found that training has been manifested in the organization through employee management. The organizational issues which constrain training including failure to ensure that adequate resources (finance, people and time) that has been a key challenge for training required in implementing the training, employee's failure to understand the training needs of organization and lack of top management support for the training, Inability to gain the understanding and acceptance of employees, Poor needs assessment and Limited access to training facilities dues to cost, training was found essential for the organization hence recommend for its adoption.
A research report submitted to the College of Applied Economics and Management Sciences in partial fulfillment of the requirement for the award of Bachelors of Human Resource Management of Kampala International University
Training, employee performance, organizations, Mogadishu, Somalia