Assessment of patients’ perception of health service delivery in Mubende Regional Referral Hospital (outpatient department)

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Kampala International University,College of Humanities and Social Science
This is a study canied out in Mubende Regional Referral Hospital with the aim of assessing patients’ perception of health service delivery in Outpatient department (OPD).The hospital faces challenges among which indude limited space, inadequate funding and Inadequate staffing. The hospltai receives ciltidsm from politicians that the services offered are inadequate, yet the health workers feel that they provide the best services to patients. It is upon this background that the researcher proposed to undertake this study to assess and find out from patients who are the pilmary recipients of the health services, their views, remarks and beliefs in relation to services offered to them. This was a cross sectional study in form of a survey. 384 respondents of age 18 years and above were selected randomly to participate. Data was collected using questionnaires, analyzed and presented using frequency table and graphs. The findings indicate that perception of patients receMng services In OPD is generally good in view of the following: Clients receive good hospitality at the entrance to hospital, the general deanliness of the hospital Is good, health workers available to receive dients at OPD and handle them professionally, patients receive adequate information and education regarding their iiiness and the use of prescribed medicines. However dients wait longer hours between 2-4 hours to receive attention. The Hospital Administration is recommended to re-organise the outpatient department the tilage system and aiiocate more staff so that the waiting time Is reduced.
A thesis presented to the school of Postgraduate studies and research Kampala International University Kampala, Uganda in partial fulfillment of the requirements of the award of a Master’s Degree in project planning and management
Patients’ perception, Health service delivery, Mubende Regional Referral Hospital (outpatient department)