Restructuring and institutional performance case study: Nairobi City Council

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Kampala International University, School of Economics and Management
A descriptive cross sectional study was carried out in NCC, between the months of December 2006 to February 2007; it involved finding the impact of restructuring of organization and its performance. The objective of the study is to establish the impact of the restructuring on NCC. Restructuring of NCC should result in the following; improved customer satisfaction, staff motivation, improved performance The research designed used is descriptive research design, which is concerned with specific prediction and characteristics of a group. The sample size comprises 40% of the respondents. Data was collected through questionnaires and interviews. The recommendation made, is that any responsible restructuring should be undertaken in a socially responsible manner with the following points well locked into:- Reward employees with a reasonable return over time. Is customer focused. Considers employees as its most important asset, provide meaningful work, fair wage and benefits, ensure their employability and provide an enabling work environment. Contribute to the prosperity and social cohesion of the communities in which it operates. Apply the golden rule "do unto other as you would have them do unto you" to the employee. The above ideas support the view that business has a social as well as an economic mission. This emphasizes that the organization should be responsible also to those who are affected by its decisions and actions.
A Research Report Submitted to the College of Economics and Management in Partial Fulfillment of the Requirements for the Award of the Bachelor's Degree of Human Resource Management of Kampala International University
institutional performance, Restructuring