The effects of decentralization on service delivery: a case study of Malakal County, Upper Nile State, South Sudan.

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Kampala International University, College of Humanities and Social Sciences
Service delivery and decentralization are vital for effective operations of local governments. The significant weights are based on the important prospects that are defined in Malakal County service delivery process. However the research provides an important milestone that help to establish a well guided understanding of weakness and strengths in decentralization policies and process and how, if any might results in, better service delivery for stockholders which increase the state’s performance levels. Accordingly, the research explore the attributes that reflect a working platform including the proper definition of local government functions and it further tries to create the framework for optimizing service delivery in the state. Chapter two provides an empirical analysis of related literature and works of other authors. The scope of literature review of reflected by the key platforms that are based on decentralization process, management, policies and guided approachable efficiencies in better local government operations. Chapter three demonstrates the research methods used to carry out the research. The research design and the sample size establish the respondent level and nature and this also includes the research instruments such as questionnaires and structured interviews that supported proper research. The study population comprised of 38 respondents from various areas of study in Malakal. The sampling method used was simple random sampling; Information for the research was generated from both primary and secondary sources. In chapter four, the study provides data analysis, interpretation and presentation as guided by the field data collected for the stud. Thus according to the research, poor service delivery has the potential to improve the Malakal County, Upper Nile State values. The research found out that service delivery in Malakal County, Upper Nile State was not sufficient and various reasons such as lack of proper training for the state employees and lack of accountability were the key factors. To ensure that service delivery has been effectively improved, the State should ensure that service delivery has been effectively improved through increased transparency, training and guided approaches for all stakeholders.In chapter five, the study provides the summary of the findings, conclusions and it also identifies the areas of further research that future research in this field would be based on.
A research report submitted to the College Of Humanities and Management Sciences in partial fulfillment of the requirements for the Award of a Bachelor’s Degree in Public Administration Of Kampala International University
Decentralization, Service delivery, South Sudan