The effect of public sector financial reforms on service delivery in Uganda’s local government system: a case study of Busia district

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Kampala international international: College Humanities and Social Sciences
The study sought to assess the effect of public sector financial reforms on service delivery in Busia District Local Government. It was guided by the following objectives; to assess the effect of implementing the Integrated Financial Management Systems (IFMS) on service delivery in Busia District Local Government; to determine the effect of implementing the Treasury Single Account (TSA) on service delivery in Busia District Local Government; and to examine the effect of implementing the Integrated Personnel and Payroll System (IPPS) on service delivery in Busia District Local Government. The study will adopt a case study design. The case study design will be adopted because the study intends to conduct an intensive investigation on the variables under study in a particular local government in Uganda which is Busia District Local Government The study will use both qualitative and quantitative approaches. The study population will be comprised of 407 people who will include: 1 L C 5 Chairman, 1 Chief Administrative Officer (CAO), 8 L C III Chairpersons, 8 Sub County Chiefs, 57 Councilors, and 332 District Staff. The study sample will be comprised of 241 respondents. The study used the questionnaire method, interview method to collect data. The study found out that The Local Government Reform Program is considered the vehicle through which the Government promotes and drives the decentralization process. Its over-arching goal is to contribute to the national drive towards the improvement of services delivery to the citizens. Its stated purpose is Political, administrative and fiscal responsibilities devolved from central to local government, underpinned by good governance, so enabling Local Government Authorities to provide more equitable, quality services to Uganda ns, especially the poor. According to the existing secondary information used by the researcher it was found that Public sector reforms in Local governments for improving service delivery to the public targeted the study concluded that Reforming public sector has been an on-going process in Uganda for two decades. The impulse for such reforms came as a result of combination of a number of factors. Civic engagement in planning and decision making is indicated that there is improvement. The study recommended that there is a need to enhance training to both councilors and local authority employees on reforms so as to improve the impact of the reforms on service delivery. There is a need for improved public awareness as key stake holders in the reforms. There is a need to improve timely allocation of resources to facilitate reforms and hence bear fruition on service delivery.
A research report submitted to the college of humanities and social sciences in partial fulfillment of the requirements for the award of a bachelor’s degree of public administration of Kampala international university
Public Administration, Public sector, Financial reforms, Service delivery, Uganda’s local government system, Busia district