Acceptance of Electronic Health Records for Improving Quality of Health Service Delivery: A Case Study of Aminu Kano Teaching Hospital Kano State, Nigeria
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Date
2016-12
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School of Computing and Information Technology
Abstract
This research work focused on the acceptance of “Electronic Health Record for Improving Quality of Health Service Delivery. The study was carried out at Aminu Kano Teaching Hospital, Kano State, Nigeria with three specific objectives: investigating the level of Acceptance of Electronic Health Records; Extent at which Electronic Health Records Improves the Quality of Health Service Delivery; and to establish the relationship between Acceptance of Electronic Health Records, Employee Satisfaction and Quality of Health Service Delivery. Quantitative research method with descriptive correlation analysis was the approach adopted. Data was analyzed using SPSS. Findings of the study indicated that, 43.8% (majority) of the participants amongst the departments surveyed, were educated to a diploma level, 16.4% are Bachelor degree holders, while 11 .0% are educated above Bachelor degree level. Majority are between the ages of 20-30 years. Most of the employees accept and use Electronic Health Record System in order to enhance their job performance and they also believed that the system is very useful in their work. The research further revealed that Electronic Health Record improves Service Quality in Aminu Kano Teaching Hospital. The result of running correlation analysis revealed a moderate significant relationship between Performance Expectancy and Quality of El-IR Service (r=.342~*, p<.Ol); a very low significant relationship between Performance Expectancy and Employee Satisfaction (r.274*, p<.O5); a very significant relationship between Effort Expectancy and Quality of Health Service Delivery (r.516**, p<.Ol); a very low but significant correlation between Effort Expectancy and Employee Satisfaction (r.228*, p<.05); a moderate significant association between Social Influence and Quality of Health Records Service Delivery (r=.369**, p<.O1); a moderately significant relationship between Social Influence and Employee Satisfaction (r.407**, p<.Ol); a moderately significant correlation between Facilitating Conditions and Quality of Health Service Delivery (r=.445**, p<~01)~ a moderately significant relationship between Facilitating Condition and Employee Satisfaction. The general findings suggest that the performance of the hospital will keep on increasing due to potential benefit of the use of Electronic health Record in health informatics organizations. The researcher recommends to the management the provision of facilities that support the Use of Electronic Health Record; to provide enough bandwidth and efficient throughput to reduce the downtime of network, to always support the adoption of health technologies to enhance the performance of the hospital for competitive advantage. and adoption of electronic health record to other departments
Description
A thesis submitted to the School of Computing and Information Technology, in partial fulfillment of the requirements for the award of masters’ Degree of science in information system, Kampala International University
Keywords
Electronic Health Records, Quality of Health Services, Aminu Kano Teaching Hospital Kano State, Nigeria