Electronic inventory systems and staff performance in selected supermarkets in Kampala Uganda
Loading...
Date
2011-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, school of Economics and Management
Abstract
The study was to establish the relationship between electronic inventory systems and staff performance in selected supermarkets in Uganda and it specifically wanted to establish (i) level of usage of electronic inventory systems (ii) level of staff performance and (iii) relationship between electronic inventory systems and staff performance of selected supermarkets in Uganda. It employed a descriptive correlation design; the population size comprised of 168 respondents out of which a sample size of 118 respondents was got using Sloven’s formula. Stratified sampling technique was employed which ensured that respondents were classified according to different departments of stores, management, bakery and tellers. A questionnaire was used as a major research instrument which helped to capture opinions perceptions of respondents from selected supermarkets in Kampala Uganda. Data was organized, summarized, statistically treated and drafted in tables using the Statistical Package for Social Sciences (SPSS) and Pearson’s linear correlation coefficient and Regression analysis were used. The study revealed that electronic inventory systems affect organization’s staff performance with regard to job commitment, task accomplishment, employee understanding of work process and customer care. With the above findings, it was concluded that there was a high level of usage of electronic inventory systems in terms of Economic order quantity, just in time and when to re order. Re order was the most popular in selected supermarkets of Central Uganda meaning that most of the supermarkets ensure that they do not run out of stock by carefully placing new orders at the right time. Therefore it was recommended that supermarkets should find ways to reduce costs, improve quality, and increase customer satisfaction, the implementation of Just-In-Time techniques effectively will provide them with a competitive advantage.
Description
A Thesis Report Presented to the School of Postgraduate Studies and Research Kampala International University Kampala, Uganda In Partial Fulfillment of the Requirements for the Degree Master of Business Administration (Supplies & Procurement)
Keywords
Electronic inventory systems, Staff performance