The effect of the illiteracy on employee performance: a case study of Tanzania Ports Authority
Loading...
Date
2009-07
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University.College of Economics and Management
Abstract
The research was conducted in Tanzania Port Authority on the topic "effect
of I.T illiteracy on employee performance". The total percentage of the
respondents was 60 in which there were; 10 administrators, 15 finance,
marketing accountants, 20 human resource managers, and 15 support
officials. The findings were guided by research question of the study.
The first research question sought to find out the the extent of information
technology illiteracy in the organization and the study findings revealed that;
Very high, high, low, and very low were the answers given by the
respondents. The second research question sought to find out how
information technology illiteracy affect work performance of employees in
Tanzania Port Authority and the findings revealed that; Decreased
productivity, increased employee turnover, decreased efficiency, and
increased supervision were the answers give by the respondents. The third
research question sought to find out how management of Tanzania Port
Authority can solve the illiteracy levels at the organization and the study
findings revealed that; Training of employees, recruitment of only workers
with LT knowledge, hiring of workers, and provision of free computers to
employees were the answers given by the respondents.
Chapter one of study of this research consisted of background of the study,
statement of the problem, objectives of the study, research questions, scope
of the study, ad significance of the study. Chapter two consisted of review
related to the research topic of study. Chapter three is the methodology of
the study. Chapter four is the presentation, analysis and discussion of the
findings. Chapter five is included the summary of the study, conclusions of
the study, recommendations of the study and areas for further research.
The conclusions were then made after interpreting analyzing data
Description
Research report submitted to the School of Business and Management in partial fulfillment for the award of a bachelor of Human Resource Management of Kampala International University
Keywords
Illiteracy, Employee, Performance, Tanzania