Human resource management practices and performance of selected supermarkets in Kampala, Uganda
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Date
2019-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kampala International University, College of Economics and Management
Abstract
The study examined the effect of human resource management practices on performance of selected supermarkets in Kampala Uganda. The study spelt out the problem by showing that despite the emphasis the supermarkets in Kampala Uganda put on human resource management practices, the performance is still wanting as evidenced by failure to give high quality services to customers. The study had three specific objectives which included; i) to examine the effect of staff recruitment on performance of selected supermarkets in Kampala Uganda, ii) to ascertain the effect of training and development on performance of selected supermarkets in Kampala Uganda, and finally iii) To establish the effect of compensation on performance of selected supermarkets in Kampala Uganda. The study followed a descriptive cross-sectional survey design. It had a population of 200 and a sample size of 121 respondents. Purposive sampling was used in order to collect high quality of information needed and data was analyzed using both qualitative and quantitative data analysis techniques such as frequencies and percentages, charts, and SPSS (Statistical Package for Social Sciences statistics). The findings of the study indicated the following: staff recruitment significantly affects performance of selected supermarkets in Kampala Uganda with (r-squared=0.411, & Sig=0.000); training and development has a significant effect on performance of selected supermarkets in Kampala Uganda, this also implied that effective training and development improves the level of performance of selected supermarkets in Kampala Uganda (r-squared=0.338, & Sig=0.000); and compensation has a significant effect on performance of selected supermarkets in Kampala Uganda with (r-squared=0.533, & Sig=0.002). The researcher concluded that; applying of staff recruitment as a human resource management practice can lead to the improvement on the performance of supermarkets since it increases on the quality, productivity and efficiency while at work, performance of supermarkets can be improved once training and development is effectively done because it helps to increase the customer care by the employees within selected supermarkets in Kampala Uganda, thus giving satisfaction to the end customer by availing the desired services and products when needed, and finally applying of compensation as a human resource management practice can lead to the improvement on performance since it increases on the quality, productivity and efficiency during work execution. It was recommended that; the management of selected supermarkets in Kampala Uganda should enhance employing high quality and qualified staff, the selected supermarkets in Kampala should ensure that there is continuous mentoring of employees and this will enable employees work effectively and efficiently. The study contributed to knowledge by filling the identified research gaps. The study covered both the content and geographical gap of human resource management practices and performance of supermarkets. The study also revealed some of the measures that could be adopted to improve performance of supermarkets in Kampala, Uganda.
Description
A research report submitted to the College of Economics and Management in partial fulfillment of the requirements for the award of Masters in Human Resource Management of Kampala International University
Keywords
Human resource management, Performance, Supermarkets, Kampala, Uganda